Auto Glass Shop Privacy Policy

At Auto Glass Shop, protecting your privacy is our priority. This policy outlines our commitment to safeguarding the information you provide to us.

Purpose of This Policy

This policy explains how we collect, use, and share your Personally Identifiable Information (PII). In accordance with U.S. privacy laws, PII includes data that can be used on its own or in combination with other information to identify, locate, or contact an individual.

By using our website, you consent to the practices outlined in this policy. Please note that we may update this policy from time to time, with changes becoming effective upon publication.

Your Data – What, Why, and How Long?

Personally Identifiable Information (PII)

• What: This includes your name, email address, phone number, payment details, and any other non-public data you provide.
• Why: We use PII for communication, billing, and delivering our services.
• Retention: We retain your PII until you request its deletion, unless required by law to maintain it. If you wish to modify or delete your PII, please contact us at jonathanmena24@hotmail.com.
• Sharing: We do not sell, rent, or share PII with external parties.

Non-Personally Identifiable Information (NPII)

• What: NPII includes anonymous data, such as website activity, IP-based location data, and ad interactions.
• Why: We collect NPII to enhance user experience and for analytics.
• Collection: Cookies, web beacons, and other tracking technologies are used to collect NPII.
• Retention: This data is retained indefinitely for analytical and business purposes.

Mobile Information Usage & Opt-In Consent

Auto Glass Shop respects your privacy and does not share mobile device information with third parties. Any mobile number and information collected through mobile interactions (e.g., SMS opt-ins) will solely be used for the purpose stated at the time of collection.

Opt-In Consent

By providing your mobile number and opting into SMS communications, you consent to receive text messages from Auto Glass Shop regarding updates, promotions, and service-related notifications.

• Consent is voluntary, and you are not required to opt in as a condition of purchasing any services.
• You may opt out at any time by replying “STOP” to any text message or by contacting us at jonathanmena24@hotmail.com.
• Standard message and data rates may apply based on your carrier’s terms.

Auto Glass Shop will never sell, rent, or distribute your mobile information for marketing or advertising purposes.

When and How Do We Collect Data?

We collect data when you:

• Fill out forms on our website
• Engage in live chat or customer service interactions
• Subscribe to newsletters or respond to surveys
• Provide information through other online interactions

Usage of Collected Data

The information you provide helps us:

• Personalize your experience on our website
• Improve our services based on user feedback
• Respond efficiently to your inquiries and service requests
• Send updates about our services and follow up after communications

Security Measures

We implement strong security practices to protect your information:

• Encryption: Sensitive data is encrypted using Secure Socket Layer (SSL) technology.
• Malware Protection: We conduct regular security scans to protect against potential threats.
• Access Restrictions: Only authorized personnel have access to your data, and they are required to maintain confidentiality.
• Secure Transactions: Payments are processed through a secure gateway; we do not store or process payment data on our servers.

Cookies and Tracking

To better understand user preferences and enhance site functionality, we employ "pixel tags" and "cookies." You have the option to disable cookies through your browser settings, though this may impact certain site features.

Third-Party Interactions

• Disclosure: We do not sell or trade your PII. Exceptions may arise if required for legal compliance or necessary business operations, in which case the information is kept confidential.
• Third-Party Links: Occasionally, we may include links to third-party websites. We are not responsible for their content or privacy practices.

Children’s Privacy

We do not market to or knowingly collect data from children under the age of 13. The Children’s Online Privacy Protection Act (COPPA) gives parents control over the online data collection practices concerning children under 13.

Compliance with Fair Information Practices

In the event of a data breach, we will notify affected users via email within 7 business days. We adhere to the Individual Redress Principle, ensuring that individuals have legal recourse if their data is mishandled.

Email Practices

In compliance with the CAN-SPAM Act, we:

• Use clear and accurate email subject lines
• Identify marketing messages appropriately
• Provide opt-out options for email communications

To unsubscribe from emails, contact jonathanmena24@hotmail.com, and we will remove you from our email list promptly.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

Phone: (908) 548-4520
Email: jonathanmena24@hotmail.com